Frequently Asked Questions
Questions about Our Process
What exactly do you do?
We write and edit just about anything technical in nature. We are also experts in Microsoft Word formatting and help clients fix their broken documents. We also deliver Microsoft Word trainings in person and virtually. If you stay tuned (send us your email address below!), you will be the first to hear about our coming eBooks and tutorials.
What kinds of documents do you format and edit?
See our Experience page. We’ve worked with just about every technical document under the sun!
I just need some advice. Can I book of your time?
Of course! Book an appointment here.
My whole team needs to use these documents. How do you help with that?
This is actually one of the first questions we ask when we receive a request to develop or fix a suite of documents: “Who is going to be editing these documents within your team?”
We have very specific protocols and instructions for teams versus individuals working on MS Word documents.
How do you charge for your services? Is it hourly or a flat fee per project?
For any work beyond an initial appointment, we charge by the hour.
What is your typical turnaround time for a project?
Every project is different; however, we are quite nimble. We would need to discuss the scope of your project before providing a turnaround estimate. If you would like to have a conversation, you can book an appointment here!
What happens after you deliver the final files? Do you provide any training or support?
We are happy to provide continuing support on an hourly basis!
How do you handle version control and collaboration on documents you've worked on?
Great question! If customers are able to grant us access to their document management system, we are happy to work on their turf. If not, we use OneDrive to collaborate and manage versioning.
Do you use AI in your work?
We view AI as a fantastic research and productivity tool. However, we are firm believers in the learning process and in the power of the human experience. We do not depend on AI for editing or formatting content.
Documentation Questions
Can you help me fix my corrupted Word documents?
Of course! We’ve troubleshot hundreds of documents over the last 15 years.
My numbering is a mess! Can you fix automated heading and list numbering (e.g., 1.1, 1.1.1, Appendix A)?
This is probably the most common template issue we help people with! Yes, we can fix all of this.
Why does my formatting get destroyed every time I paste text from an email or another document?
Sounds like you’re not pasting correctly! We have some special pasting settings we use to prevent this issue.
Can you create an automated Table of Contents that actually works and updates correctly?
Of course! The Table of Contents depends on properly functioning headings. If you need help developing your heading styles, we are happy to assist.
How do you handle images, charts, and captions to make sure they don't jump all over the page?
This is usually either a selection issue, a pasting issue, or a combination of the two. We are happy to provide you or your team with training on how to do this, if desired.
My document is extremely large, slow, and crashes frequently. Can you diagnose the problem and stabilize it?
Of course. We would start by looking for corruption in the file and then eliminating unnecessary layers of complication in the document!
Can you create locked-down templates or forms?
You bet. But we’ll need to make sure your document fields are set up properly first!
Will the templates you create work properly on both Windows and macOS versions of Word?
They will! No problem.